About the Vault Club

our members' club

About the Vault Club

There is no cost to join the Vault Club. All you have to do is set up a regular payment of £50 into your 'vault', allowing your account to accrue until you wish to spend it - a sort of 'wine piggybank',  if you will. 

As a Vault Club member you can enjoy:

No minimum order: If you want to try a new wine, order as many single bottles as you like.

Your own wine advisor: your own dedicated wine expert is always at the other end of the phone.

Total ordering flexibility: Unlike other wine clubs, you are in control of what wine you receive.

Discount on all wines: Enjoy 10% off all our wines, even those already on offer.

Vault Club Referral rewards: £25 in your vault for every new member you refer! See FAQ section to find out more.

Become a Vault Club member

To become a Vault Club members, simply contact and they will set your membership up. Alternatively, give us a call on 0207 352 4083 or email .

Our office hours are:   Monday - Friday, 8:30am - 5:30pm
By telephone:                   0207 352 4083
By email:                            


Is there a membership fee to join?  
No, there is not!

Is there a minimum or maximum for my standing order?  
The minimum is £50 per month and there is no maximum!

Can you arrange regular cases for me without me having to choose the individual wines?  
Yes. Let us know what your taste and budget is and we can regularly send you a different mixed case of wines that we think you’ll love.

Can I ask for personal recommendations?  
Absolutely! Email [email protected] or call the office on 020 7352 4083 and your personal Vintner will help you work out the perfect wine to suit your needs.

Is it easy to change the amount of my subscription, or cancel it at any time?  
Yes, you can contact us to amend your subscription details at any time.

Is there free delivery?  
Yes. All orders over £100 qualify for free delivery anywhere in the UK, otherwise a £10 delivery charge applies.

Does my 10% discount apply to wines already discounted?
Yes it does. You receive a further 10% discount off the already-reduced price!

How can I check my Vault Club balance?  
For any balance enquiries, simply contact us via or by phone on 020 3757 5514. We will be happy to provide your balance and answer any questions. 

What happens if I don’t have enough money in my Vault to cover my order?  
You can still place your order. At checkout you can choose how much you want to pay using your Vault Club balance and choose to pay the rest with a credit or debit card.

How do The Vintner referral rewards work?
Simply let us know the name of your friend by emailing Lucy, and once they've set up their monthly standing order we will credit your account with £25 and drop you a line to let you know.